דרושים » AI » Competitive Intelligence Technical Engineer

We are looking for a Tier 3 Support Engineer to join our global Harmony SASE support team at Check Point.

Were seeking someone with a passion for problem-solving and technical excellence, who is driven to take ownership of complex customer technical issues and has a proactive approach to continuous improvement.

In this position, you will use your expertise in managing customer escalations and technical support to take full ownership of global customer issues, lead internal escalations, maintain the knowledge base, provide product feedback, and manage support-related projects.

Taking full ownership of customer technical issues for Perimeter 81's customers, including initial troubleshooting, identification of root causes, and issue resolution and communication
Leading internal escalations and communicating with the Customer Success, Sales, and R&D teams
Designing and maintaining the Perimeter 81 knowledge base, keeping it up-to-date with relevant information
Providing product feedback and insights to internal teams
Managing internal projects related to support such as training and support readiness for release.

Job Id: 21873

Google's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Googles needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward.

With your technical expertise you will manage project priorities, deadlines, and deliverables. You will design, develop, test, deploy, maintain, and enhance software solutions.

The Core team builds the technical foundation behind Googles flagship products. We are owners and advocates for the underlying design elements, developer platforms, product components, and infrastructure at Google. These are the essential building blocks for excellent, safe, and coherent experiences for our users and drive the pace of innovation for every developer. We look across Googles products to build central solutions, break down technical barriers and strengthen existing systems. As the Core team, we have a mandate and a unique opportunity to impact important technical decisions across the company.

Responsibilities
Write product or system development code.
Review code developed by other engineers and provide feedback to ensure best practices (e.g., style guidelines, checking code in, accuracy, testability, and efficiency).
Contribute to existing documentation or educational content and adapt content based on product/program updates and user feedback.
Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on hardware, network, or service operations and quality.
Participate in, or lead design reviews with peers and stakeholders to decide amongst available technologies.