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At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online.

Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights! Come work alongside Similarwebbers across the globe who are bright, curious, practical and good people.

Were looking for a Customer Success Manager to work closely with a selection of our Enterprise clients. The ideal candidate will have a background in digital marketing, data and customer success, and enjoy working directly with clients to help solve business problems and provide data-driven outcomes. This role will also serve as a product expert to help drive customer adoption and retention, generating insights and creative ideas for Similarweb solutions. This role will report to the Team Manager, Client Services.



Why is this role so crucial at Similarweb?

The Customer Success Manager is a key player on the Enterprise Team collaborating with various internal cross-functional teams and serving as a trusted advisor to our clients by working in a consultative manner.

The CSM's ability to create relationships with clients, and help them extract real business value using our solutions is essential to keeping clients engaged with Similarweb for years.



So, what will you be doing all day?

Your role as part of the Customer Success Team means your daily responsibilities may include:

Being the primary point of contact for all users on the account, responsible for identifying the clients pain points and defining client success
Responsible for onboarding, training, boosting engagement, and evangelizing Similarweb and all our offerings
Act as a trusted partner and advisor to the client, providing guidance and support throughout our journey and partnership.
Identify and mitigate account churn risks, implementing proactive measures to retain customers and enhance their experience.
Ensure our clients are engaged with the platform, taking action based on our data-driven insights and understanding the value it brings them towards achieving their business goals.
Support in uncovering and identifying upsell opportunities during the customers lifecycle.
Develop strong subject matter expertise across all Similarweb solutions

At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online.

Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights! Come work alongside Similarwebbers across the globe who are bright, curious, practical and good people.

We're looking for a Customer Success Manager for our SMB clients with a robust background in analytical skills to deliver value in a consultative manner to our clients. The CSM will serve as a strategic partner, assisting our customers in unleashing the full potential of the Similarweb platform to optimize their sales strategies.

This role will report to the Team Manager, Customer Success, TLV.

Why is this role so important at Similarweb?

The CSM's ability to create relationships with the clients, and help them extract real business value, using the Similarweb platform, is essential to keeping clients engaged with Similarweb for years.

The CSM is in the front line, serving as a trusted advisor who brings our platform and data to life for the client
The CSM drives user engagement, and adoption of our platform and helps identify growth opportunities by addressing the client's pain points
So, what will you be doing all day?

Your role as part of the Customer Success Team means your daily responsibilities may include:

Lead, manage, and expand long-term customer relationships
Focus on understanding the clients specific sales strategies, challenges, and objectives to drive positive business outcomes
Share best practices and insights on lead generation, routing, and qualification processes with customers
Deliver ongoing training and support, empowering customers to adopt a consultative selling approach to increase sales efficiency
Managing product implementation and monitoring usage to ensure user engagement throughout the customer lifecycle
Develop and execute strategic customer success plans, deliver business reviews, and drive overall customer satisfaction
Identify and mitigate churn risks, implementing proactive measures to retain customers and enhance their experience
Collaborate with internal teams and stakeholders (Sales, Product, Legal, Billing, etc.) to align on commercial goals and product-related updates

Similarweb is the leading digital intelligence platform used by over 3500 global customers. Our wide range of solutions power the digital strategies of companies like Google, eBay, and Adidas.

We help our customers succeed in todays digital world by giving them access to data-driven insights, competitive benchmarks, strategic analysis, and more.

In 2021, we went public on the New York Stock Exchange, and we havent stopped growing since!

Your job will be to demonstrate how Similarweb solves marketing professionals most critical business questions. From the optimization of user acquisition to the epic transformation of your marketing strategy - Similarweb helps you win your market. We approach product marketing as a mission-critical opportunity to disrupt the market intelligence category, make our customers data-driven superheros, and ultimately let Similarwebs actionable insights speak for themselves.

You will:

Shape the voice and tell the story of Similarwebs value to marketing teams across the world.
Ensure the entire company speaks the same language when it comes to your products messaging and positioning.
Launch new products and features to the market. Including external communications and campaigns, sales collateral, sales enablement and usage monitoring.
Ensure customer-facing teams are trained and ready to sell, and effectively communicate to customers.
Closely collaborate with our product, solutions, marketing and sales teams to define, develop and execute product marketing strategies & plans.
Drive new sales and post-purchase engagement and retention initiatives for your products and help educate and grow a healthy user base.
Responsibilities

You will be expected to think and act both strategically and tactically: from the creation of plans, to hands-on execution. You must be a self-starter, comfortable with ambiguity in an ever-changing environment, and pay careful attention to detail. You must have the ability to quickly formulate strategies and plans that are backed by data & storytelling and execute across many work functions simultaneously.

Build a deep understanding of our customers and their use cases, Similarwebs value proposition, the market, and the competition to help drive customer engagement.
Create feature positioning, messaging and marketing strategy (based on market factbase and data analysis) to produce content that communicates the Similarweb value in our customers language.
Identify marketing strategies to activate, onboard, educate, engage, up-sell, and retain customers.
Work closely with a cross-functional team of product managers, analysts, marketers, business managers, and salespeople to launch features globally.
Partner with Product on strategy, positioning, differentiation and product launch; Marketing on content & campaigns; Enablement on training; GTM on customer feedback and education
Work with our Product Education team to create relevant content that successfully educates customers how to onboard and get value from the product.
Think creatively and analyze data to strategically direct next steps and continually improve performance through optimized messaging and targeting.

Similarweb is the leading digital intelligence & research platform, used by over 10,000 global customers. Our wide range of solutions powers the digital strategies of companies like Google, Samsung, eBay, Dior, Adidas, and many more.

We help our customers succeed in todays competitive digital world by giving them access to data-driven insights, benchmarks, strategic analysis, and more.
In 2021, we went public on the New York Stock Exchange, and we havent stopped growing since!

Why is this role so important at Similarweb?

As a Senior DaaS Product Manager, you will drive the strategic direction and execution of Similarwebs Data-as-a-Service solutions, leading some of our most complex and high-impact product initiatives. You will own the roadmap for APIs, data marketplaces (e.g., ADX, Snowflake),DataFeeds and large-scale integrations, while also architecting internal data flow systems to enable efficient delivery of insights to global customers. This role requires a deep technical expertise, strategic vision, and a hands-on approach to shaping the future of data-driven intelligence at Similarweb.

About the team
The DaaS team is at the forefront of revolutionizing Similarwebs offerings and driving global growth. Operating with a startup mindset in a public company environment, the team combines agility, innovation, and strategic thinking to push boundaries and deliver industry-leading solutions.

So, what will you be doing all day?
Your role as a Senior DaaS Product Manager includes:

Defining and owning the long-term product vision and strategy for APIs, data marketplaces (e.g., ADX, Snowflake), and integrations.
Leading large-scale technical initiatives, including architecting internal data flows and systems to ensure scalability, efficiency, and alignment with business goals.
Driving product development for highly technical and data-centric solutions, working closely with engineering, data science, and architecture teams.
Partnering with key stakeholders to prioritize and deliver solutions that meet market demands and customer needs.
Managing complex integrations with third-party platforms and enabling seamless interoperability for clients.
Acting as a subject matter expert on API design, data delivery pipelines, and platform integrations.
Mentoring and providing guidance to product managers and cross-functional team members to elevate the overall product function.
Driving a data-first culture by integrating advanced analytics and insights into product decision-making processes.