Job Description
Be responsible for Wixs Largest strategic accounts relationships, and work with diverse internal teams across the organization
Learn customers technical and business environments to take full responsibility for customer growth and partnership success
Master the platform capabilities and obtain a good understanding of integration, data structure, and funnel flows
Interpret customer requirements into product capabilities, keeping customer goals, objectives and business processes in mind to propose the best solutions
Ensure customer buy-in throughout the process by ensuring qualitative, timeous, and on-budget delivery
Manage QBRs and ABRs
Requirements: 10+ years of experience working in Account Management/Customer Success
Experience managing large strategic accounts
Industry experience (SaaS preferred)
Deep understanding of the user journey, process, marketing, GTM, integrations, and data analysis
Impeccable written and verbal communication skills
Excellent presentation skills
Proven experience in increasing customer satisfaction, adoption, growth, and retention
Flexible and able to work under pressure and thrive in a multi-tasking environment
Bonus points if you have project management experience, have worked across multiple organization functions, have a technical background, and/or have worked with Fortune 500 clients
.המשרה מיועדת לנשים ולגברים כאחד