You'll utilize state-of-the-art technologies, including machine learning and reinforcement models, to shape our customer care delivery and positively impact millions of users. In your day-to-day, you will:
Take full ownership of Wix's Traffic Balance domain, using ML to optimize resources and deliver the best user experience while aligning with business goals
Translate business and user needs into clear product requirements, prioritizing features to maximize value
Collaborate closely with data science, engineering and UX teams to develop, train, and deploy ML models that solve complex problems, deliver measurable impact and enhance the user experience
Identify new opportunities for ML applications, staying ahead of industry trends and innovations
Monitor and evaluate model performance, using data-driven insights to iterate and improve continuously
Lead cross-functional communication, ensuring stakeholders are informed and aligned throughout the product lifecycle
Manage end-to-end product development, from ideation to production and scaling
Requirements: 2+ years of experience in product management in data-intensive or complex products OR relevant experience
Excellent teamwork and communication skills
Great problem-solving skills; you're not intimidated by tough challenges
Ability to lead a project from start to finish
Strong understanding of machine learning concepts, including supervised/unsupervised learning, reinforcement learning, and model evaluation - an advantage
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